Return Policy

At Puffin Buddy Store we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward return policy to make the process as smooth as possible.

Eligibility for Returns:

Returns must be initiated within [number] days of receiving your order.
Items must be unused, unworn, and in their original packaging with all tags attached.
Certain items, such as perishable goods, personal care products, and gift cards, are non-returnable.

Return Process:

To initiate a return, contact our customer service team at [support@puffinbuddy.com] with your order number and reason for the return.
Once your return request is approved, we will provide return instructions, including the return shipping address.
Pack the item securely and ship it using a trackable shipping method.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item received).
We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within [number] business days and credited back to the original payment method.
Shipping fees are non-refundable.

Exchanges:

We accept exchanges for items of equal or lesser value. If you need an exchange, please contact us at [support@puffinbuddy.com].
Exchanges are subject to product availability.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within [number] days of delivery with a photo of the issue. We will arrange a replacement or refund at no additional cost.

Final Sale Items: